Refund policy

Refund & Return Policy

Last Updated: June 2026

At Rh79 Atelier Co. LLC, customer satisfaction is important to us. We take pride in offering quality jewelry and strive to ensure every order meets your expectations. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

The item must be unworn, unused, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.
Any protective packaging, tags, or seals must remain intact.

Returns that do not meet these requirements may be denied.

Return Process

To initiate a return, please contact us at:

rh79atelierco.support@gmail.com

Please include:

Your full name
Order number
Reason for the return
Photographs of the item, if applicable

Once your request has been reviewed and approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

We recommend using a trackable and insured shipping method when returning items.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at rh79atelierco.support@gmail.com.

Please provide:

Your order number
A description of the issue
Clear photographs of the item and packaging

Upon review, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of our error or an approved warranty claim.

Exchanges

Exchange requests are subject to product availability.

If you would like to request an exchange, please contact us at:

rh79atelierco.support@gmail.com

Approved exchanges may require the original item to be returned and inspected before a replacement item is shipped.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.

Once an order has been processed or shipped, it cannot be canceled.

Approved cancellations will be refunded to the original payment method.

Shipping, Delivery, and Responsibility

All orders shipped by Rh79 Atelier Co. LLC include:

Tracking
Shipping insurance
Adult signature confirmation

All orders require an adult signature upon delivery.

Once carrier records indicate that a package has been delivered and signed for at the shipping address provided during checkout, the order will be considered successfully delivered.

Rh79 Atelier Co. LLC is not responsible for claims of non-delivery, loss, theft, damage, or misplacement occurring after a package has been delivered and signed for.